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What does manual follow-up cost?

Seven questions about how an operation notices, chases and records its exceptions. The result appears on this page, and the email is requested afterwards.

Question 1 of 7

How does an exception usually get noticed?

The last one that cost a full day.

When one opens, is it obvious who owns it?

Ownership on paper counts only if it holds at six on a Friday.

How is the cause established?

The part that requires asking another company a question.

How many systems does closing a case take?

Counting the spreadsheet and the mailbox.

Where does the cause and the decision end up?

Somewhere queryable later, or somewhere that is not.

When the same problem returns next month?

This is the question that separates a process from a habit.

Roughly how many exceptions are chased in a week?

An order of magnitude is enough.

The result is the agenda for the first call.

The score and the process behind it set the agenda. Thirty minutes on that beats any slide deck.

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